my presentation today

ISO14001 the International Environmental Management Standard This Standard is intended to help companies become aware of their environmental responsibilities and to encourage them to work towards reducing their impacts on the environment. The process involves...

dealing with customer complaints

It is not only important that companies handle customer complaints professionally but they identify the root cause(s) of complaints and that taking action to eliminate the cause(s) does reduce the adverse costs of complaints to the business and improves customer...

new testimonial

I received a great testimonial from my client in Redditch last week. The client manufactures flexible steel tubing. They had their annual BSI surveillance done remotely by the auditor on 11th March. The final report had no reported NCRs or opportunities for...

How lockdown has changed my business

Since the first Covid19 lockdown in March last year I have changed to doing all my audits and management reviews with my clients remotely using zoom, emails and using my mobile.Whilst this has meant spending much more time in advance preparing checklists for...